1. Friendly reminder
Use this when the invoice has just become overdue and there has been no previous reminder.
Subject: Reminder: invoice [number] is overdue
Hi [name],
I hope you are well. I am following up on invoice [number] for [amount], which was due on [date]. Please arrange payment, or let me know today if anything is preventing it from being processed.
I have attached the invoice again for convenience.
Kind regards,
[your name]
2. Firm follow-up
Use this after the first reminder has received no useful response.
Subject: Payment date required for invoice [number]
Hi [name],
Invoice [number] for [amount] remains unpaid following my reminder on [date]. Please confirm today when payment will be made.
If there is a query preventing payment, send the details so it can be resolved. Otherwise, please arrange payment by [date].
Regards,
[your name]
3. Final administrative notice
This is a final internal escalation message, not a substitute for a solicitor-approved letter before action.
Subject: Final payment follow-up: invoice [number]
Hi [name],
Invoice [number] for [amount], due on [date], remains unpaid despite reminders sent on [dates].
Please make payment by [final date] or provide full details of any dispute by that date. If neither is received, I will review the formal recovery options available and retain this correspondence as part of the invoice record.
Regards,
[your name]
Before pressing send
- Check the recipient, invoice number, amount and due date.
- Attach the original invoice and repeat the payment details.
- Remove any statement you cannot support with your records.
- Keep a copy of the email and attachment.
ChaseKit personalises these templates from the case details and can include a checked interest and compensation breakdown where appropriate.